Privacy Policy

Melody Tokyo ("we", "our company") fully recognizes the importance of protecting our customers' personal information and is committed to properly handling and safeguarding such information. This Privacy Policy explains how we collect, use, and manage personal information for both domestic and international customers visiting Japan.

1. Definition of Personal Information

In this policy, "personal information" refers to information that can identify a specific individual, including but not limited to:

• Full name
• Telephone number
• Email address
• Hotel name and room number during your stay
• Nationality, language, and other related information (when necessary)
• Reservation and service history
• Other information that can identify the customer

2. Methods of Collecting Personal Information

We may collect personal information through the following channels:

• Reservations or inquiries made via website, social media, messaging apps, telephone, or email
• Identity verification at the time of service
• Customer surveys or feedback to improve service quality

We may communicate with customers in Japanese, English, Chinese, Korean, or Taiwanese depending on their preference.

3. Purpose of Use of Personal Information

The personal information we collect will be used for the following purposes:

• Accepting reservations and providing services
• Verifying customer identity and ensuring safe service operations
• Contacting customers for confirmations, guidance, or notices
• Improving service quality and enhancing customer satisfaction
• Responding to legal obligations or requirements

4. Disclosure of Personal Information to Third Parties

We will not disclose personal information to third parties without the customer's consent except in the following cases:

• When required by law or regulations
• In emergencies to protect life, health, or property
• When outsourcing certain operations (such as reservation management or translation support) under strict confidentiality agreements and appropriate supervision

5. Management of Personal Information

We take appropriate and reasonable security measures to prevent unauthorized access, leakage, loss, or damage of personal information.
Information of international customers is also managed in accordance with the Japanese Act on the Protection of Personal Information and with consideration for global privacy standards.

6. Use of Cookies

Our website may use cookies and similar technologies to improve the user experience and analyze website usage.
Information collected via cookies does not identify individuals.

7. Requests for Disclosure, Correction, or Deletion

Customers may request disclosure, correction, suspension of use, or deletion of their personal information. We will respond appropriately within a reasonable scope and time frame in accordance with applicable laws.

8. Revision of Privacy Policy

We may revise this Privacy Policy due to changes in applicable laws or business practices.
The revised policy will take effect once posted on our website.

9. Contact Information

For any inquiries regarding this Privacy Policy, please contact:

Melody Tokyo
Phone: +81-3-6450-3199
Business Hours: 5pm – 7am (Japan Time)